LEARNDRIVE AI Privacy Policy

Effective Date: 7 May 2026 | Last Updated: 7 May 2026

Learndrive AI (learndriveai.com) is an AI-powered learning platform developed by Edtech Learning Ltd as a sister product of Learndrive (learndrive.org). This Privacy Policy explains how we collect, use, share, and protect your personal data when you access or use the Learndrive AI platform, including its AI tutor, course library, and certification features.

By subscribing to Learndrive AI, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of the platform.

This Policy applies to all visitors, trial users, and active subscribers of Learndrive AI.

1. Who We Are

Learndrive AI is operated by Edtech Learning Ltd, the company behind Learndrive (learndrive.org). Learndrive AI (learndriveai.com) is a dedicated AI-powered learning platform that forms a sister concern of the Learndrive brand.

Company name: Edtech Learning Ltd

Trading as: Learndrive AI

Website: https://learndriveai.com

Support Email: support@learndriveai.com

Phone: (+44)-123-353-4707

2. Information We Collect

We collect data through several means to provide and improve the Learndrive AI experience.

2.1 Data You Provide to Us

When you create an account, subscribe, or interact with the platform, you may provide:

Full name and email address
Account login credentials (username and password)
Payment information (processed securely via third-party payment providers)
Voucher or discount codes redeemed during checkout
Communications sent to our support team
Any feedback, survey responses, or ratings you submit

2.2 AI Interaction Data

Learndrive AI is designed to be hallucination-free and course-scoped. Its AI tutor only answers questions relevant to the enrolled course, drawing from a curated knowledge base built by expert instructional designers. We may collect:

Questions and queries you submit to the AI tutor within a course
Button interactions (e.g., “Explain More”, “Give Me Example”) and lesson navigation events
Chat session content used to improve AI response quality and safety
Module completion events and lesson progression data

Please note: The Learndrive AI tutor does not generate content outside its course knowledge base. It does not answer off-topic questions or retain personal conversations beyond what is required for platform improvement.

2.3 Automatically Collected Information

When you use Learndrive AI, we automatically collect certain technical information, including:

IP address, browser type and version, and operating system
Device identifiers and screen/viewport information
Pages viewed, time spent on each module, and clickstream data
Referring and exit pages
Error logs and crash reports
General geographic location (city/region level, derived from IP address)

2.4 Information from Third Parties

If you choose to log in using a third-party service (such as Google or Facebook), we may receive limited profile information such as your name and email address, subject to the privacy settings you have configured on that service. We do not receive your password from these providers.

3. Free Trial and Subscription

Learndrive AI offers a 3-day free trial upon registration, after which continued access requires an annual subscription. During the trial, all data collection practices described in this Policy apply equally.

Regarding subscriptions and data:

Your subscription is valid for 12 months from the purchase date.
We will send renewal notifications before your subscription expires.
If you do not renew, your access to courses will be revoked. However, your account data is retained for a reasonable period in accordance with our retention policy.
You may request deletion of your personal data by contacting support@learndriveai.com.

4. How We Use Your Information

We use the information we collect to:

Create and manage your Learndrive AI account
Deliver personalised AI-assisted course content and tutor interactions
Process payments, subscriptions, and voucher redemptions
Track and display your learning progress, module completions, and overall progress percentage
Issue CPDQE-accredited certificates upon course completion
Send service-related communications, including subscription renewal reminders
Respond to support queries and resolve technical issues
Improve the accuracy and relevance of AI tutor responses based on aggregated, anonymised usage data
Ensure platform security, prevent fraud, and comply with legal obligations
Conduct internal research and analytics to improve our course offerings

We do not use your personal data to train general-purpose AI models, nor do we sell your data to third parties for their own marketing purposes.

5. Cookies and Tracking Technologies

Learndrive AI uses cookies and similar technologies to deliver a consistent, personalised experience. Cookies are small text files stored on your device. We use them to:

Keep you logged in across sessions
Remember your font size and display preferences within the learning environment
Measure platform performance and identify areas for improvement
Support security and fraud prevention

You may disable cookies through your browser settings. Please be aware that doing so may affect certain features of the platform, including session continuity and progress tracking.

We may use third-party analytics tools (such as Google Analytics) to help us understand usage patterns. These providers operate under their own privacy policies.

6. How We Share Your Information

We do not sell your personal data. We may share your information in the following limited circumstances:

6.1 Service Providers

We work with trusted third-party providers to operate the platform, including payment processors, cloud hosting providers, email delivery services, and analytics tools. These providers are contractually prohibited from using your data for their own purposes.

6.2 Affiliates

As Learndrive AI is a sister concern of Learndrive (learndrive.org), we may share data within the Edtech Learning Ltd group of products for the purpose of improving services, maintaining a consistent user experience, and managing accounts. Where relevant, you may be informed of shared services at the point of registration.

6.3 Legal Obligations

We may disclose your information if required to do so by law, court order, or regulatory authority, or if we believe in good faith that such action is necessary to protect the rights, property, or safety of Learndrive AI, its users, or the public.

6.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction. You will be notified of any such change and of any choices you may have regarding your data.

7. Data Retention

We retain your personal data for as long as your account is active or as needed to provide the services. Upon account closure or subscription expiry, we will retain your data for a reasonable period to comply with legal obligations or resolve disputes.

Course completion records and certificates may be retained for longer periods to support certificate verification requests made by you or your employer.

8. How We Protect Your Information

We implement appropriate technical and organisational measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These include encrypted data transmission (HTTPS), access controls, and regular security reviews.

However, no method of transmission over the internet is entirely secure. We encourage you to use a strong, unique password for your account and to notify us immediately at support@learndriveai.com if you suspect any unauthorised access.

9. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal data:

Access: Request a copy of the personal data we hold about you
Correction: Ask us to update inaccurate or incomplete information
Deletion: Request erasure of your personal data, subject to legal requirements
Restriction: Ask us to limit how we process your data
Objection: Object to processing based on legitimate interests
Portability: Receive your data in a structured, machine-readable format
Withdrawal of Consent: Where processing is based on your consent, withdraw it at any time

To exercise any of these rights, please contact us at support@learndriveai.com. We will respond within the timeframe required by applicable law.

10. Children’s Privacy

Learndrive AI is intended for users aged 13 and over. We do not knowingly collect personal data from children under the age of 13 without verifiable parental consent. If you believe a child has provided us with personal data, please contact us immediately at support@learndriveai.com and we will take steps to remove that data.

For users in the European Union, we comply with applicable age-related data protection requirements including those arising from the GDPR.

11. Certificates and Public Verification

Upon completing all modules in a course, you may order a CPDQE-accredited certificate. Your certificate will include a unique certification code that can be used to verify authenticity on our certificate verification page.

This verification service may be used by employers or other third parties. By ordering a certificate, you consent to your name and completion record being verifiable through this public-facing tool.

12. Payments and Financial Data

We accept payment via credit/debit card, PayPal, and bank transfer. Payment processing is handled by trusted third-party payment providers. Learndrive AI does not store your full card details on its servers.

If you wish to redeem a voucher or discount code, you may enter it at checkout. Records of transactions are retained for accounting and fraud prevention purposes.

13. Third-Party Links and Services

The Learndrive AI platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any external services you access via our platform.

14. Refund and Cancellation

If you are not satisfied with Learndrive AI, you may request a full refund within 14 days of purchase under our no-questions-asked refund policy. Refund requests should be submitted to support@learndriveai.com. Following a refund, your account access will be deactivated but your data will be retained as described in Section 7.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in the law, our services, or our data practices. When we make material changes, we will notify you via email or a prominent notice on the platform. Continued use of Learndrive AI after such updates constitutes your acceptance of the revised Policy.

16. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us:

Name: Learndrive AI (Edtech Learning Ltd)

Email: support@learndriveai.com