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Admin, Secretarial and PA Diploma Level 3
The Admin, Secretarial and PA Diploma Level 3 course provides essential skills in administrative tasks, minute-taking, and Microsoft Excel, preparing you for success in office management and executive support roles.
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Nitty Gritty
- Self-paced Online Course.
- CPDQE Accredited.
- eCertificate Included.
Last audited and Updated on : September 2025
Learning Outcome
- Master essential administrative skills such as time management, professional communication, and appointment scheduling in a fast-paced office.
- Learn how to confidently support senior executives by managing calendars, travel arrangements, and confidential correspondence.
- Gain the ability to take accurate, concise, and action-oriented minutes during formal and informal meetings.
- Become proficient in Microsoft Excel by learning to create spreadsheets, apply formulas, and generate data-driven charts.
- Develop the confidence to manage office systems, coordinate workflows, and maintain smooth day-to-day business operations.
- Learn how to effectively prioritise tasks, manage multiple responsibilities, and handle workplace challenges under pressure.
- Acquire strong interpersonal skills to communicate professionally across departments, clients, and senior leadership.
- Understand how to organise meetings, prepare agendas, and distribute post-meeting documentation efficiently and accurately.
- Gain practical skills to work independently and collaboratively within administrative teams in any business environment.
- Build a versatile skill set that enhances your value in administrative, secretarial, and personal assistant roles.
Course Overview
The Admin, Secretarial and PA Diploma Level 3 course is designed for those who aspire to excel in administrative, secretarial, and personal assistant roles. This diploma program is an ideal foundation for individuals looking to enhance their career in office management and support services. Whether you’re aiming to improve your organisational skills, handle minute-taking, or master office tools like Microsoft Excel, this course covers essential skills to help you succeed in today’s professional world.
The Administrative Assistant section of the course provides a comprehensive understanding of the core responsibilities involved in administrative roles. You’ll learn about managing office systems, communication skills, scheduling appointments, and the importance of time management. This section equips you with the essential skills to work efficiently in a busy office environment, ensuring smooth operations. From organising meetings to managing email and phone systems, you’ll develop the expertise to handle diverse administrative tasks.
The Personal Assistant section dives into the specific roles and responsibilities of a personal assistant. This includes managing calendars, arranging travel, dealing with clients, and handling confidential information. You will learn how to efficiently support senior executives and contribute to the organisation’s success by becoming a trusted right-hand. With an emphasis on communication, organisation, and discretion, this section prepares you to handle complex tasks and thrive in high-pressure situations.
In the Minute Taking section, you will master the skills needed to take accurate and efficient minutes during meetings. Learning how to listen actively, summarise key points, and write clear, concise minutes is essential in ensuring that all meeting discussions are documented effectively. This section prepares you to capture essential information in real-time, turning it into clear and actionable records for distribution.
The Microsoft Excel section focuses on teaching you how to use this powerful spreadsheet tool effectively. You will learn basic to advanced Excel skills, including organising data, creating spreadsheets, using formulas, and generating charts. Excel is an indispensable tool in administrative and secretarial roles, and mastering it can significantly improve your ability to analyze and present data efficiently.
Throughout this course, you will be guided step-by-step, giving you the practical skills and confidence to excel in administrative and support roles. With the combination of administrative techniques, personal assistant skills, minute-taking abilities, and Excel proficiency, this diploma prepares you for success in various office environments.
Upon successful completion of the course, you will have a versatile skill set that allows you to take on a range of administrative roles, manage important tasks effectively, and make a significant impact in any business setting.
Who This Course Is For:
- Aspiring administrative assistants
- Personal assistants looking to advance their skills
- Secretaries looking to expand their professional capabilities
- Office managers and coordinators
- Professionals looking to enhance their organisational and administrative skills
- Individuals seeking a career in executive support or office administration
- Students aiming to work in business environments and office management
- Those looking to improve their proficiency in Microsoft Excel and minute-taking
Requirements:
- No prior experience required in administration or secretarial work.
- Basic computer literacy and familiarity with office tools are helpful but not mandatory.
- A willingness to learn and develop practical skills for office environments.
Course Instructor
Learndrive Courses
Learndrive is a UK-based online learning provider committed to delivering high-quality, industry-relevant training designed to support learners in achieving their academic, professional, and personal development goals. With a growing catalogue of courses spanning compliance, business, healthcare, finance, safety, and more, Learndrive ensures that its content remains current, practical, and aligned with market demand.
What sets Learndrive apart is its learner-centric approach to education. Each course is carefully designed to promote deep understanding and long-term retention without cognitive overload. Courses feature interactive video and audio modules grounded in sound instructional design principles and backed by evidence-based learning methodologies.
Behind Learndrive is a team of seasoned instructional designers with extensive expertise in curriculum development, lesson planning, and eLearning. Their mission is not merely to deliver content, but to craft an engaging and effective learning experience that transforms knowledge into applied skills.
Whether you’re upskilling individually, training a team, or pursuing professional development, Learndrive offers accessible, flexible, and expertly designed courses to help you achieve meaningful progress.
Accreditation
This course is accredited by CPDQE. The demand for professionals to engage in Continuing Professional Development is escalating, irrespective of the industry, career stage, or job function. CPD serves as an impactful mechanism for skill enhancement, maintaining the relevance of academic credentials, and strategically advancing one’s career.
This CPDQE Certified Course will ensure that you have obtained the required CPD trainings for your professional development.
What Students say about us
The courses on the website are well designed, very clear and you can learn a lot of useful skills from them. A very
Enjoying the course at my pace, repeating what I did not understand and learning
Frequently Asked Questions
Everything you need to now about he product billing.
To purchase a course, simply select the course you want, choose your plan from the top right side, and click on the ‘Take this course’ button to initiate the checkout process. You will receive access as soon as the payment is processed.
We accept various payment methods, including credit/debit cards, PayPal, and bank transfer. If you don’t have a card or paypal, contact us for alternative payment methods.
If you’re not satisfied with our course, you can request a refund within 14 days of purchase. We follow a no-questions-asked refund policy, and you will receive a full refund.
Yes, upon successful completion of the course and exam (if applicable), you will receive a free digital certificate that can be downloaded and printed.
Yes, our courses are CPDQE accredited. CPDQE is an independent body that accredits courses and events for continuous professional development, ensuring they meet high-quality standards.
You can verify your certificate by visiting the Learndrive certificate verification page and entering your certification code. This will confirm the authenticity of your certificate.
To redeem your voucher, first visit the voucher redemption page. Enter your personal details and paste the voucher code into the designated field (do not type the code manually). After that, click the “Send” button. You will receive your login details via the email address you provided. Once you have received them, log in to our website and access your course from your dashboard.
Course Curriculum
| We Will Start With The Basics | |||
| We will Start with the Basics | 00:01:00 | ||
| Section 01: Administrative Assistant | |||
| Introduction to Administrative Assistant – PART 1 | 00:01:00 | ||
| Introduction to Administrative Assistant – PART 2 | 00:06:00 | ||
| Introduction to Administrative Assistant – PART 3 | 00:05:00 | ||
| Workstation and Daily Routine – PART 1 | 00:01:00 | ||
| Workstation and Daily Routine – PART 2 | 00:06:00 | ||
| Workstation and Daily Routine – PART 3 | 00:05:00 | ||
| Relationship Management – PART 1 | 00:01:00 | ||
| Relationship Management – PART 2 | 00:05:00 | ||
| Relationship Management – PART 3 | 00:07:00 | ||
| Communication Skills of Administrative Assistant – PART 1 | 00:01:00 | ||
| Communication Skills of Administrative Assistant – PART 2 | 00:06:00 | ||
| Communication Skills of Administrative Assistant – PART 3 | 00:09:00 | ||
| Keeping Accurate Records – PART 1 | 00:01:00 | ||
| Keeping Accurate Records – PART 2 | 00:06:00 | ||
| Keeping Accurate Records – PART 3 | 00:03:00 | ||
| Office Equipment in an Organisation – PART 1 | 00:01:00 | ||
| Office Equipment in an Organisation – PART 2 | 00:04:00 | ||
| Office Equipment in an Organisation – PART -3 | 00:09:00 | ||
| Travel Arrangements – PART 1 | 00:01:00 | ||
| Travel Arrangements – PART 2 | 00:06:00 | ||
| Travel Arrangements – PART -3 | 00:05:00 | ||
| Email Management – PART 1 | 00:01:00 | ||
| Email Management – PART 2 | 00:07:00 | ||
| Email Management – PART -3 | 00:06:00 | ||
| Meeting Arrangement – PART-1 | 00:01:00 | ||
| Meeting Arrangement – PART 2 | 00:06:00 | ||
| Meeting Arrangement – PART 3 | 00:05:00 | ||
| Dealing with People and Managing Conflicts – PART 1 | 00:01:00 | ||
| Dealing with People and Managing Conflicts – PART 2 | 00:06:00 | ||
| Dealing with People and Managing Conflicts – PART 3 | 00:05:00 | ||
| Section 02: Personal Assistant | |||
| Personal Assistant | 00:09:00 | ||
| Developing Interpersonal Skills | 00:14:00 | ||
| Developing Communication Skills | 00:13:00 | ||
| Task Management Tips | 00:09:00 | ||
| Time Management Techniques | 00:10:00 | ||
| Diary Management & Note Taking | 00:20:00 | ||
| Meeting Management & Minute Taking | 00:07:00 | ||
| Office Management and Supervision | 00:10:00 | ||
| Networking & Relationship Management | 00:07:00 | ||
| Record Keeping – Personal Assistant | 00:09:00 | ||
| Telephone Etiquette – Personal Assistant | 00:08:00 | ||
| E-mail Communication | 00:10:00 | ||
| Presentation Skills | 00:13:00 | ||
| Business Writing Skills | 00:09:00 | ||
| Travel Arrangement | 00:09:00 | ||
| Mail Services and Shipping | 00:09:00 | ||
| Remember to Take Notes | |||
| Remember to Take Notes | 00:00:14 | ||
| Section 03: Minute Taking | |||
| Minute Taking An Introduction | 00:12:00 | ||
| Preparing for Minute Taking | 00:12:00 | ||
| At the Meeting | 00:13:00 | ||
| The Structure of a Meeting | 00:12:00 | ||
| Taking Notes | 00:09:00 | ||
| The Minute-Taking Process | 00:09:00 | ||
| Recording Decisions and Actions | 00:09:00 | ||
| Business English | 00:06:00 | ||
| Building Confidence | 00:08:00 | ||
| Effective Minute Taking | 00:06:00 | ||
| Section 04: Microsoft Excel | |||
| What is Microsoft Excel.Pdf | 00:15:00 | ||
| Basic Terms in Excel | 00:15:00 | ||
| What is an Excel Worksheet | 00:15:00 | ||
| What is a Table in Excel | 00:15:00 | ||
| Excel as Calculator | 00:15:00 | ||
| Why Do We Need Excel Shortcuts | 00:15:00 | ||
| Mission Passed | |||
| Mission Passed | 00:00:21 | ||
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